Privacy Policy

1. Introduction

SereinResourceBay ("we," "our," or "us") dedicates itself to the protection of your privacy. This document, our Privacy Policy, expounds on our procedures for collecting, using, disclosing, and preserving your data when you engage with our website sereinresourcebay.sbs or utilize our services for yacht charter.

If you opt to use our services, you're acknowledging and agreeing to the collection and use of information as outlined in this policy. We adhere to privacy protection laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other pertinent privacy legislation in Canada.

2. Collection of Information

2.1 Types of Personal Information Gathered

Your personal information is collected with your consent when you:

• Schedule a yacht charter
• Initiate contact with us through our site or by telephone
• Subscribe to our mailing list
• Complete any forms on our platform
• Engage in our surveys or marketing initiatives

The categories of information we might gather include:

• Identification and contact data (such as email, phone number, and address)
• Billing details (securely processed by our third-party service providers)
• Preferences and requirements related to the yacht charter
• Emergency contact details
• Health-related specifics or dietary restrictions (if provided)

2.2 Information Automatically Collected

We automatically acquire certain data related to your browser and visitation patterns when you peruse our website:

• IP address and geographic details
• Type and version of your browser
• Record of pages visited and duration of visit on our site
• Source websites
• Specifications of your device (like, type, screen size, etc.)

2.3 Use of Cookies and Tracking

Our site uses cookies and similar tracking mechanisms to improve your user experience. These technologies serve to:

• Record your preferential settings
• Analyze website traffic and performance
• Offer tailored content
• Refine our offerings and services

You can manage your cookie preferences through your web browser settings or via our cookie consent platform.

3. Utilization of Your Information

Here's how we employ the information we collect:

• Provision of Services: To conduct yacht charter services, manage reservations, and communicate about your bookings
• Support for Customers: To handle enquiries and offer support
• Processing Payments: To handle financial transactions and manage billing procedures
• Safety and Security: To maintain secure operations and prevent fraudulent activities
• Marketing: With your consent, to send updates and promotional materials
• Enhancing the Website: To review user engagement patterns and upgrade our website's functionality
• Compliance with Laws: To conform to legal and regulatory requirements

4. Disclosure and Sharing of Information

We do not sell, trade, or lease your personal data to outside parties. Your information may be shared under these instances:

4.1 Third-Party Service Providers

We may divulge information to third-party service providers we trust, assisting us in several areas including payment processing, website hosting, email campaigns, analytics, and customer service.

4.2 Legal Obligations

Your information may be disclosed if mandated by legal stipulations or in response to court orders, or during inquiries into suspected fraudulent or unlawful actions.

4.3 Business Acquisitions or Mergers

Should we experience a merger, acquisition, or asset sale, your data may be part of the assets transferred.

5. Data Security

Robust technical and organizational measures are in place to shield your data from unauthorized access, changes, exposure, or destruction. These safeguarding strategies incorporate encryption, secure servers, access restrictions, periodic audits, and training for our staff.

Nevertheless, it's important to note that no method of electronic transmission or storage is foolproof. Absolute security of your personal data is not guaranteed.

6. Data Retention Policy

We keep your personal information only for the duration needed to serve the purposes it was collected for, or as demanded by law. The typical retention periods are:

• For yacht charter records: 7 years (for taxation and legal reasons)
• For marketing communications: until you opt out or request deletion
• For web analytics data: 26 months
• For customer service interactions: 3 years following the final communication

7. Rights and Choices of Individuals

You have rights such as accessing, amending, or deleting your data (subject to legal constraints), data portability, opting out of marketing communications, and managing cookie preferences. If you wish to exercise these rights, please reach out to us with the contact details provided further below.

8. External Services

8.1 Google Analytics

For website usage analysis, we utilize Google Analytics. An opt-out is feasible using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may include links to various social media outlets, which have their respective privacy policies.

8.3 Payment Processing Services

We handle transactions via third-party payment services adhering to the PCI DSS standards.

9. International Processing of Data

Your data could be processed outside of Spain. We ensure to apply sufficient safeguards in alignment with relevant privacy laws.

10. Privacy of Minors

We do not target children under 13 for our services and do not intentionally gather their data. If we discover such information has been provided to us, please contact us promptly for its removal.

11. Amendments to Our Privacy Policy

Periodic revisions to this Privacy Policy may be carried out to align with new practices or legal obligations. Updates will be communicated by updating the policy on our website, informing registered users via email, or presenting a notice on our platform. Your continued use of our services after the effective date of these changes signifies your acceptance of the new terms.

12. Contact Info

For inquiries regarding this Privacy Policy or our data handling practices, please get in touch:

13. Adhering to Google Ads User Consent Policy

We are in compliance with Google Ads user consent policies. Any preferences regarding cookies or tracking technologies can be configured through our cookie settings at any time.